Thank you for choosing to shop at The Cell Phone Shoppe. We understand that sometimes returns are necessary, and we want to ensure that the process is clear and straightforward for you. Please read our returns policy carefully to understand your options.

30-Day Return Policy

We offer a 30-day return policy for purchases made with PayPal, credit cards, or debit cards. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.

Returns for Financing or Lease Purchases

For purchases made through financing or lease options, the return process may vary. Please note that returns for these purchases will need to be sent to the respective leasing company based on their return policy. We recommend referring to your lease agreement or contacting your leasing provider for more information on their specific return process.

Eligibility for Returns

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure that the item is returned in its original state to qualify for a refund or exchange.

Restocking Fee

A minimum restocking fee of 20% will be applied to returns for purchases made with PayPal, credit cards, or debit cards. This fee will be deducted from your refund. The restocking fee covers the costs associated with processing the return and ensuring that the item can be resold in its original condition.

Process for Returns

If you would like to initiate a return, please contact our customer service team at [Insert Contact Information]. Our dedicated team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. This RMA number is essential for processing your return and ensuring that it is handled efficiently.


Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. We will then notify you via email regarding the approval or rejection of your refund.

If your return is approved, a credit will be applied to your PayPal account, credit card, or debit card, depending on the original method of payment. Please note that it may take a certain number of days for the refund to be processed and reflected in your account.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend taking the following steps:

  1. Check your bank account again to ensure that the refund has not been credited.
  2. Contact your credit card company or PayPal to inquire about the status of the refund. Sometimes, there may be a delay in processing on their end.
  3. If you have completed these steps and still have not received your refund, please contact our customer service team at [Insert Contact Information]. We will assist you in resolving the issue as quickly as possible.

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is safely delivered to us.


We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please send us an email at [Insert Contact Information] and ship the item to the following address: [Insert Address]. Our team will guide you through the exchange process and provide further instructions.

Contact Us

If you have any questions or require further assistance regarding our returns policy, please do not hesitate to contact our customer service team at CUSTOMERSERVICE@THECELLPHONESHOPPE.COM. We are here to help and ensure that your shopping experience with us is exceptional.